Terms of Use

Using this website means you agree to these Terms.

By accessing or using vianaservices.com, submitting a quote or contact request, or otherwise using features made available through this website, you agree to be bound by these Terms of Use and our Privacy Policy.

If you do not agree with these Terms, please do not use the website. If you use the website on behalf of a company, property owner, organization, or other entity, you represent that you have authority to act on its behalf for the request you submit.

Website information is intended to help you understand and request our services.

Vianna Commercial Services provides information about commercial, office, janitorial, post-construction, floor care, medical, hospitality, specialized, residential, and custom cleaning services. Website descriptions are general and may not describe every task, limitation, property condition, or service option that may apply to a particular project.

We may add, remove, revise, suspend, or discontinue website content or service offerings at any time. Availability can depend on location, property type, scope, scheduling, staffing, equipment, access, and other operational considerations.

Online requests begin a conversation; they do not automatically create a service contract.

Submitting a request through the website does not guarantee availability, pricing, scheduling, or acceptance of work. Information you provide may be used to evaluate the property and prepare or discuss a proposed cleaning scope.

Unless a written proposal states otherwise, estimates and pricing discussions may be based on the information available at the time and may be revised if the actual property condition, size, access requirements, service frequency, requested scope, materials, or other project details differ from what was originally provided.

A specific cleaning engagement may require acceptance of a written estimate, proposal, service agreement, work order, or other confirmation before work is scheduled or performed.

Accurate information and reasonable cooperation help us plan the work correctly.

When requesting or receiving services, customers are expected to provide reasonably accurate and complete information relevant to the work, which may include:

• Property type, size, location, and areas to be serviced.
• Access instructions, building rules, security procedures, parking requirements, or restricted areas.
• Known hazards, damaged surfaces, fragile items, unusual materials, contamination concerns, or conditions that could affect safe performance of the work.
• Scheduling limitations and any special instructions that are material to the requested service.
• Authorization to request work at the property or for the organization identified in the request.

Customers should secure valuables, confidential materials, sensitive documents, and personal property that should not be handled as part of the cleaning scope.

Service timing depends on confirmed scheduling and property access.

Requested dates or times are not guaranteed until confirmed. Scheduling may be affected by project scope, weather, building access, customer changes, staffing, property conditions, emergencies, or other circumstances outside reasonable control.

The customer is responsible for providing the access reasonably necessary to perform an agreed service. If access is unavailable, delayed, unsafe, or materially different from what was arranged, work may need to be delayed, rescheduled, limited, or otherwise adjusted.

Any cancellation, rescheduling, access, or notice requirements stated in a written proposal or service agreement for a specific project will apply to that project.

Pricing and payment obligations are established for the specific service.

Prices, deposits, payment timing, invoicing terms, recurring service charges, approved extras, and other financial terms may vary by project and will be communicated in the applicable estimate, proposal, invoice, service agreement, or other written confirmation.

Customers are responsible for charges they authorize and for providing accurate billing information. Nothing on this general website page changes payment terms contained in an accepted project-specific document.

Cleaning results can depend on the material, condition, and history of the property.

Some stains, wear, discoloration, damage, residue, deterioration, odors, construction conditions, or other property conditions may not be fully removable through standard cleaning. Certain surfaces, finishes, fixtures, equipment, or materials may also require limitations, special methods, or separate treatment.

If we identify a condition that could affect safety, feasibility, or the requested result, we may recommend a revised approach, additional work, specialist treatment, or exclusion of an area from the scope. Customers should notify us in advance of known fragile, damaged, specialty, or unusually sensitive surfaces.

Please use the website lawfully and responsibly.

You may not use the website to:

• Submit false, fraudulent, misleading, abusive, or unlawful requests.
• Attempt to interfere with the website, hosting environment, security systems, forms, or other users.
• Introduce malicious code, automated attacks, scraping that materially disrupts the site, or other harmful technology.
• Impersonate another person or organization or misrepresent your authority to request services.
• Use website content in a way that infringes intellectual property, privacy, or other legal rights.

We may restrict access to the website when reasonably necessary to protect the website, our systems, our customers, or our business.

Our website content and branding remain protected.

Unless otherwise stated, the website design, text, graphics, logos, brand elements, photographs, service descriptions, and other original content made available by Vianna Commercial Services are owned by or licensed to Vianna Commercial Services and are protected by applicable intellectual property laws.

You may view and use the website for legitimate personal or business inquiry purposes. You may not reproduce, republish, sell, distribute, modify, or exploit substantial portions of the website for commercial purposes without appropriate permission, except as permitted by law.

Some website functions may rely on services operated by other companies.

The website may use third-party services for hosting, form processing, fonts, technical infrastructure, security, communications, or other website functions. For example, online form submissions may be processed through Formspree.

We may also provide links to third-party websites. Third-party services and websites are governed by their own terms and policies, and Vianna Commercial Services is not responsible for their independent content, availability, security, or practices.

The website is provided for general information and service inquiries.

We work to keep website information useful and current, but we do not guarantee that all website content will always be complete, error-free, continuously available, or perfectly current. Website content should not be treated as a guarantee of a particular service result, price, response time, availability, or project outcome.

To the extent permitted by applicable law, the website is provided on an “as available” basis. Specific commitments relating to cleaning services are established through the applicable project-specific agreement or confirmation.

Liability relating to website use is limited to the extent permitted by law.

To the fullest extent permitted by applicable law, Vianna Commercial Services will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from access to, inability to access, or reliance on this website.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Any liability or remedy relating to an actual cleaning service may also be governed by the written agreement applicable to that service.

You are responsible for misuse of the website and unauthorized requests you submit.

To the extent permitted by law, you agree to be responsible for losses, claims, or costs arising from your unlawful misuse of the website, material violation of these Terms, or submission of a service request without the authority you represent that you possess.

These website Terms are intended to operate under Massachusetts law.

Except where applicable law requires otherwise, these Terms and disputes arising from use of this website will be governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.

These Terms are not intended to prevent a consumer or other website user from exercising rights that cannot legally be waived under applicable law.

We may update these Terms as the website and our practices evolve.

We may revise these Terms from time to time to reflect changes in the website, services, technology, business practices, or legal requirements. When revised, the “Last updated” date at the top of this page will be changed.

Your continued use of the website after revised Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

Questions about these Terms or a service request?

Contact Vianna Commercial Services through our Contact page if you have questions about these Terms, a website request, or the terms applicable to a particular cleaning project.